You are responsible for providing the correct shipping details.
We will provide a tracking number by email.
It takes up to 3 days for your tracking information to appear on the shipping company’s website.

PROCESSING SHIPPING POLICY

We provide shipping services to USA/Canada/Australia/UK/Germany/France

Customs & Import Tax

Our  orders will not increase taxes, value-added tax or other hidden fees. You pay us the amount you see on the order screen, which is the product subtotal + shipping.

SHIPPING FEE：

1、Free shipping for orders over $58.00

2、$9.9 shipping fee for less than $58.00

Ships via: EMS express

SHIPPING TIME
The Time for your item(s) to travel from our warehouse to your destination.Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.

If for any reason you do not receive your package, we will cover the cost of the reshipment.

Customer satisfaction is indispensable to us. If you’re not happy with your purchase, feel free to contact us.

Email：service@purelyfable.com

OTHER FAQS

1.How to track my order?

After processsing the order,you can contact us through service@purelyfable.com. We will notify you that the order has been sent out.Please note that we do not provide cash on delivery.

Use the following URL and your order number to track your order query, https://www.17track.net/en

2. Can I cancel the order?

All orders will be automatically processed and shipped immediately after placing the order. If you want to cancel an order, please send a cancellation request via email within 12-24 hours after placing the order. If the order has not been shipped, you will get a refund. Once transportation is arranged, it cannot be cancelled.

3.Can the order be shipped on Sundays and public holidays?

I’m sorry that we do not provide delivery service on Sundays and public holidays.

4.Do I need to pay the tariff or any other tax fee ?

In US, customer shall be responsible for any taxes, duties and charges levied in the area where the Products are transported, including but not limited to any sales or use tax, value added tax or duties.

5.What should I do if I receive damaged or defective items?

Please contact service@purelyfable.com and provide at least a photo or a video with the detail of the item. After confirming the problem, we will resend new products or send new part to replace the defective one to solve the problem.

I. Shipping Time Description
The delivery time of our products consists of two parts: production (manufacturing) period + logistics shipping time. Please read the following instructions carefully before placing your order and arrange your receipt expectations accordingly.

II. Production (Manufacturing) Period
Some products are customized, handcrafted, or made-to-order, and therefore have a production/manufacturing cycle. The estimated production period for such products is approximately 30–40 business days (subject to the specific product page description or confirmation by our customer service).

The production period begins from the date of order confirmation (i.e., payment completed and all required production materials/customization information verified). Orders will not enter the shipping stage until production is finished.

III. Logistics Shipping Time
After the product is completed and handed over to the courier, the estimated shipping time to your destination is approximately 10 business days (this is based on standard courier transit times; actual delivery may be prolonged due to weather, customs, holidays, or other unforeseen factors).

IV. Total Delivery Time Reminder
Please calculate the total time accordingly: Production period (30–40 days) + Shipping time (approx. 10 days) = Total estimated delivery time of approximately 40–50 business days from order placement to receipt. If you have urgent delivery needs, please contact our customer service before ordering to confirm whether expedited options are available.

V. Important Notes

• The production period is an estimate. Different products or batches may have reasonable variations. We will do our best to complete orders on time, but minor delays due to raw material availability, production scheduling, or other objective factors may occur—we appreciate your understanding.

• During holidays, peak sales seasons, or force majeure events, both production and shipping times may be extended accordingly.

• Once an order enters the production stage, it cannot be cancelled or returned mid-process for non-quality-related reasons. We kindly ask for your understanding.